Subscription Policy S u b s c r i p t i o n P o l i c y

Effective Date: August 25, 2025
Last Updated: August 25, 2025

1. Overview

MOTION offers subscription services that allow you to receive products on a recurring basis. This Subscription Policy outlines the terms and conditions governing our subscription services, including billing, delivery, modifications, and cancellation.

2. Subscription Services

2.1 Available Subscriptions

  • Monthly subscriptions (delivered every 30 days)
  • Bi-monthly subscriptions (delivered every 60 days)
  • Quarterly subscriptions (delivered every 90 days)
  • Custom frequency options for select products

2.2 Subscription Products

  • Only eligible products can be added to subscriptions
  • Subscription availability is indicated on product pages
  • Product selection may vary based on availability
  • New products may be added to subscription options

3. Enrollment and Setup

3.1 Subscription Enrollment

  • Select subscription option during checkout
  • Choose delivery frequency that suits your needs
  • Provide valid payment method for recurring billing
  • Confirm subscription details before completing order

3.2 Account Requirements

  • Account creation required for subscription management
  • Maintain current contact and payment information
  • Access subscription dashboard through your account
  • Receive email confirmations for all subscription activities

4. Billing and Payment

4.1 Billing Cycle

  • Billing occurs automatically based on selected frequency
  • First billing happens upon initial subscription order
  • Subsequent billing occurs before each scheduled delivery
  • Billing date remains consistent throughout subscription

4.2 Payment Methods

  • Credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards with credit card processing
  • PayPal and other approved digital payment methods
  • Payment method must remain valid for continued service

4.3 Payment Processing

  • Automatic payment processing 1-2 days before shipment
  • Email notification sent upon successful payment
  • Failed payments result in subscription suspension
  • Multiple payment retry attempts over 7 days

5. Delivery and Shipping

5.1 Delivery Schedule

  • Deliveries occur according to selected frequency
  • Delivery dates may vary slightly due to processing and shipping
  • Holiday periods may affect delivery timing
  • Advance notice provided for any schedule changes

5.2 Shipping Costs

  • Standard shipping included with all subscriptions
  • Expedited shipping available for additional cost
  • Free shipping thresholds apply to subscription orders
  • International shipping available with additional fees

6. Subscription Management

6.1 Account Dashboard

  • View upcoming deliveries and billing dates
  • Modify delivery frequency
  • Update payment methods and shipping addresses
  • Pause or cancel subscriptions

6.2 Modifications

  • Changes must be made at least 48 hours before next billing
  • Frequency changes take effect with next billing cycle
  • Product substitutions subject to availability
  • Quantity adjustments allowed within subscription limits

6.3 Pausing Subscriptions

  • Pause subscriptions for up to 90 days
  • No billing occurs during pause period
  • Resume subscriptions at any time during pause
  • Automatic resumption after 90 days unless cancelled

7. Cancellation

7.1 Cancellation Process

  • Cancel anytime through your account dashboard
  • Contact customer service for cancellation assistance
  • Cancellation must occur before next billing cycle
  • Confirmation email sent upon successful cancellation

7.2 Cancellation Timing

  • Cancel at least 48 hours before next billing date
  • Late cancellations may result in one additional shipment
  • No cancellation fees or penalties
  • Immediate cancellation available for customer service issues

8. Returns and Refunds

  • Subscription orders subject to standard return policy
  • Individual shipments can be returned independently
  • Refunds processed to original payment method
  • Subscription continues unless specifically cancelled

9. Product Availability

  • Substitute products may be provided if items unavailable
  • Substitutions of equal or greater value
  • Notification provided for any substitutions
  • Option to decline substitutions and receive credit

10. Customer Support

For subscription assistance, contact us:

Email: subscriptions@motion.com
Phone: 1-800-MOTION-2
Hours: Monday-Friday, 8 AM - 8 PM EST
Response Time: Within 24 hours

This Subscription Policy was last updated on August 25, 2025.